Perishable, refrigerated and frozen products
For food safety reasons, perishable, refrigerated or frozen products cannot be returned after delivery.
If any of these products arrives damaged or in unsuitable condition, please contact us within 24 hours of delivery and send photos so we can review what happened.
Other products
For non-perishable products, return requests must be made before the product is sent back. The item must be unused, in its original packaging and in the same condition in which it was received.
Please do not send any product back without contacting us first.
Refunds
When a refund is approved, it will be processed, whenever possible, using the same payment method used for the purchase. The time it takes for the amount to appear in the customer's account may vary depending on the bank or card issuer.
Order cancellations
Orders that have not yet shipped may be canceled upon request. Once an order has shipped, cancellation may no longer be possible.
Contact us
If you have any questions or issues with your order:
WhatsApp: +1 (682) 377-4840
Email: contact@brazilintexas.com